FAQs

How do I order?

You may place your orders any time online 24/7 on our website.

Where are your swimsuits/lingerie/ready-to-wear manufactured?

All of your collections are made in Florida.

What carrier do you use for shipping and how long does it take?

We use USPS or FEDEX to ship domestic packages and USPS to ship international packages. Shipping typically takes 5-7 business days for domestic and 14 business days for international.  If you need your order quicker, please send us an email and we will let you know if it is possible and what the additional charge will be.

Do you ship to my country?

Yes, we ship worldwide!

What are the forms of payments accepted?

We accept all major credit cards as well as PayPal.  We do not accept checks, money orders of bank transfers.  When placing an order, the correct billing address must e entered for the order to be approved.  The billing address is the address registered on your account.

Does my order require verification?

Some orders are subject to Belle D’Amour’s verification procedure which means that, for your protection from credit card fraud or identify theft, we may ask you to verify that you’re the card owner or that the order and that ship-to information are legitimate.  This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by email.

If your order requires verification, we will advise you by phone or email.  This is why it’s important that you leave both day and home phone numbers when ordering and that you keep your information current.

If is also important that you understand what we mean by bill-to information on the checkout process.  The bill-to address is the address to which your bank mails your monthly credit card statement.  The bill-to address you give us  must agree with the address that the card issuing bank has on file.  Please be sure you provide the correct information, even if the items are to be shipped to a different location.

We regret that this is necessary, but it is esigned to protect the card owner as well as the retailer.

Has my order been shipped?

You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped.  This confirmation will include the tracking number for your package.

Can I modify/cancel my order?

Unfortunately, once your order has been processed we are unable to modify or cancel.  When your order arrives, please follow exchange instructions for a store credit.

Do you restock products?

We do our best to restock the best sellers.  Please email us if you need more information on a specific product.

Why is my product out of stock?

Our question to provide you with the latest in fashion, we do not stock large quantities of any item.  For this reason, we may not have the merchandise you have ordered.  You will receive an email advising you of any out of stock items.  Don’t be sad, we update our site daily with stuff that you will love.

Do you sell wholesale to boutiques and stores?

Yes, we do!  Please email info@BellDamour.com with your store name, address, phone number and we will send over a look-book and line sheet.